FAQ
FAQ – Purchasing Process on Our Site
1. How do I place an order on your site ?
To place an order, browse through our collection of cross stitch patterns and click on the design you’re interested in. On the product page, select your desired format and click the "Add to Cart" button. Once you’ve finished shopping, click the cart icon in the upper right corner of the page, then select "Checkout." Follow the instructions to complete your order.
2. What payment methods do you accept ?
We accept multiple payment methods to make your shopping experience easy. You can pay using credit cards (Visa, MasterCard, American Express), PayPal, or other payment options available at checkout. All transactions are secured to ensure your information is protected.
3. How do I access my patterns after purchase ?
Once your order is confirmed, you will receive an email containing a link to download your digital cross stitch patterns. If you don’t receive this email within a few minutes, please check your spam or junk folder. You can also access your account on our site to download your patterns at any time.
4. Can I cancel or modify my order after placing it ?
If you need to cancel or modify your order, please contact us as soon as possible. Since our products are digital, we cannot accept refunds once the order is completed, except in cases of technical issues with the files. Be sure to provide your order number to facilitate the process.
5. What should I do if I encounter issues downloading my patterns?
If you experience issues downloading your patterns, first ensure you are using an updated browser. If the problem persists, feel free to contact us via our contact page. We are here to help and will strive to resolve any issues quickly.
6. Do you offer discounts for bulk purchases ?
Yes, we offer discounts on certain products if you purchase in bulk. For information on available discounts or specific requests, please don’t hesitate to contact us. We’ll be happy to help you find the best option for your needs.
7. Can I leave a review for a product after my purchase ?
Absolutely! We encourage our customers to leave reviews on the patterns they have purchased. Your feedback is valuable to us and to other customers looking for insights into our designs.
1. How do I place an order on your site ?
To place an order, browse through our collection of cross stitch patterns and click on the design you’re interested in. On the product page, select your desired format and click the "Add to Cart" button. Once you’ve finished shopping, click the cart icon in the upper right corner of the page, then select "Checkout." Follow the instructions to complete your order.
2. What payment methods do you accept ?
We accept multiple payment methods to make your shopping experience easy. You can pay using credit cards (Visa, MasterCard, American Express), PayPal, or other payment options available at checkout. All transactions are secured to ensure your information is protected.
3. How do I access my patterns after purchase ?
Once your order is confirmed, you will receive an email containing a link to download your digital cross stitch patterns. If you don’t receive this email within a few minutes, please check your spam or junk folder. You can also access your account on our site to download your patterns at any time.
4. Can I cancel or modify my order after placing it ?
If you need to cancel or modify your order, please contact us as soon as possible. Since our products are digital, we cannot accept refunds once the order is completed, except in cases of technical issues with the files. Be sure to provide your order number to facilitate the process.
5. What should I do if I encounter issues downloading my patterns?
If you experience issues downloading your patterns, first ensure you are using an updated browser. If the problem persists, feel free to contact us via our contact page. We are here to help and will strive to resolve any issues quickly.
6. Do you offer discounts for bulk purchases ?
Yes, we offer discounts on certain products if you purchase in bulk. For information on available discounts or specific requests, please don’t hesitate to contact us. We’ll be happy to help you find the best option for your needs.
7. Can I leave a review for a product after my purchase ?
Absolutely! We encourage our customers to leave reviews on the patterns they have purchased. Your feedback is valuable to us and to other customers looking for insights into our designs.