Return and Refund Policy

At Camy’s Stitch, we offer carefully crafted digital cross stitch patterns. Due to the nature of digital products, we have a strict refund policy. Please read it carefully before making a purchase.

1. Digital Products and Refund Policy

All products on our website are delivered digitally as cross stitch pattern files. Once your purchase is complete, you will receive a link to download the file. **Refunds are generally not available** for digital products unless certain conditions are met, as outlined below.

2. Refund Conditions

Refunds will only be provided under the following circumstances:

-  Technical Issues : If you experience technical issues that prevent you from accessing the file (e.g., corrupted or unreadable files) and the file has not been downloaded, please contact us within 14 days of purchase. We will either fix the issue or offer a refund.

- Multiple Purchases of the Same Product : If you accidentally purchase the same digital pattern multiple times, please notify us immediately. We will verify the purchases and issue a refund for the duplicate items.

3. No Refunds for Downloaded Products

Once the pattern file has been downloaded, we are unable to offer a refund. Please make sure that you carefully review your purchase before downloading the product. **If we verify that the file has not been downloaded**, a refund may be granted in cases of technical issues or duplicate purchases.

4. How to Request a Refund

If your situation meets the above criteria, follow these steps to request a refund:

1. Email us at info@camystitch.com with your order number, a description of the issue, and proof that the file has not been downloaded (if applicable).
2. Our team will review your request and respond within 5 business days. If approved, the refund will be processed within 7 business days.

5. Exchanges

Since we offer digital products, exchanges are not available. If a file issue occurs, we will provide a replacement of the correct file.

6. Contact Us

If you have any questions or need assistance, feel free to contact us:

Camy’s Stitch
Email: info@camystitch.com
Business Hours: Monday to Friday: 10:00 AM – 6:00 PM, Saturday: 10:00 AM – 12:00 PM